Contact me at the email addresses below

Before sending a question, please see the Frequently Asked Questions below. Seriously. Someone has already asked it.

I run this whole business by myself, with just one part-time assistant. With over 100,000 subscribers, you can imagine the amount of email I get every day. So please, help me out, and see the FAQ below before writing.

Phil Steele

Please contact me at the email addresses below. I look forward to hearing from you.

General Inquiries

Customer Service and Support

The 10 most frequently asked questions

Can I view your courses on my iPad, Smartphone, or tablet?
Yes! Nearly any device with a full web browser can play the videos. Just login to the site as you would from any computer.

My course videos won't play on the FireFox web browser
A recent Firefox upgrade changed the default security setting to "Strict," and this causes videos to fail for some users. You can solve the problem in any of several ways. (1) Change the Firefox security setting from "Strict" to "Standard" (found under "Preferences>Privacy and Security"), (2) Alternately, you can change the security only for my website, or (3) Use a different web browser.

Why can't I find my older courses on the same platform where I log in to view my new courses?
My course delivery is in the middle of a transition. I’ve started putting my newer courses on a new and improved platform. My two newest courses, Photoshop AI Made Easy and Synthetic Photography Masterclass, are on the new platform. But my older courses are still on the old platform where they have always been. Eventually I plan to consolidate them all in the new location, but it's a big migration job to get them moved over there and connected to all the right customers. Meanwhile you can still Login to the older courses, with their unique passwords, as you always have. Sorry for the inconvenience during the transition.

What payment methods do you accept? Do I need a PayPal account?
In most countries, you can pay with either a credit card or with a PayPal account. The transactions (whether credit card or PayPal) are processed through PayPal's commerce service, which is the biggest and most secure international payment service. In the USA and many other countries you do NOT need a PayPal account to purchase. If you would rather simply use a credit card, just choose the option that says, "Pay with Debit or Credit Card" If you don't see that option, try using a different web browser or different device, sometimes (for reasons known only to PayPal) you get different options depending on the device you're viewing on.

I forgot how to access to the Free Tutorials. How can I get back in?
When you originally subscribed to the tutorials, you were emailed a link to the "secret" access page. You can get that link re-sent to you by using the "Re-Send" function on the Login page. Feel free to bookmark the free tutorials for future use.

I purchased a course, but never received the Password
You should have received an automated email within minutes of your purchase, with your login and access details. If you didn't receive it, this almost always means your email service provider decided it was spam and discarded it. (Brilliant, aren't they?) If you are lucky, they put it in your Spam folder. If so, it's very important you mark it "Not Spam." If it's not in the spam folder, that means they discarded it entirely. Don't worry. Just email us and we'll re-send you the information. Are you worrying? Stop that. We'll take care of you. Making you happy is what we live for. Seriously. (To ensure you get our future communications, you may want to add phil at steeletraining dot com to your contact list. Here are instructions on how to do that).

I have lost my course Username and Password, how can I recover it?
You can retrieve your username and password for any course using the "Lost Password" function for THAT COURSE on the Login page. You can also retrieve your access to the free tutorials there. If you have any trouble retrieving your login info, don't worry, just email us, and we'll send it to you.

My Username and Password don't seem to be working
First, double check that you are trying to log in to the RIGHT COURSE (logging into the wrong course is the most common cause of failure). Second, double check that you are using the correct username and password for your course (they are different for each course). Then check your spelling, your capitalization (it's case sensitive), and that your CAPS lock key is not on, then try again. If that fails, you might close your web browser and re-open it to make sure your browser hasn't cached a previous misspelling. You might also try a different web browser (Chrome, Firefox, Safari, IE), to see if your main browser is just in a bad mood. If all else fails, restart your computer, sometimes that gets things "unstuck." If you're still having trouble, send me an email and we'll get you fixed up. But seriously, try these things first. Because every day we get emails from customers saying "my password is not working!" and so far, over five years and tens of thousands of customers, exactly 0% of the time has it been a problem with the system, and 100% of the time it has been solved by the customer trying again, carefully. Do you really want to be that guy?

Can I download the course videos to my computer, or get them on DVD?
Sorry, no. I keep your cost low by providing the videos as streaming files, (just like the free tutorial videos on this site, only better). I update and expand the courses over time, and this way you always have the latest version! You get a private login which allows you lifetime access to any course you purchase, from any device with an Internet connection. You can watch the videos any time you like, as often as you like, forever.

Will you answer my personal questions about my photography gear / my photos / the-meaning-of-life?
I used to answer everything, because I love to help. But the reality is that the business has grown too large for me to answer every question. There are now over 100,000 of you, and still only one of me. I do read everything that comes in, but I can't answer all of it. Instead, I encourage you to visit my resources page. There you'll find all my recommended gear, and books and training resources. And you'll find a list of sites that I use when I'm evaluating camera gear for purchase, and forums where I turn for answers to my questions from other photographers. There are countless other people out there with the same questions you have, all helping each other online. Take advantage of this wealth of web knowledge. It's what I do to answer my own questions.

When will you release more courses?
I'm working like mad on additional courses and hope to release several more this year. If you want to be notified when they are ready, get on the free tutorials mailing list, and I'll keep you up to date.

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